Number of Pages: 21 (*requires edit from user) 

Who is it for?

• Client

What is it for?

• To communicate to clients and families any expectations, policies or procedures of the services 

Why should you use it?

• To ensure policies are consistently enforced

• When a family violates a policy, the handbook is a good reference and to avoid unnecessary misunderstanding or disputes. 

Contents of Handbook:

• Overview

  • Mission Statement/Values (*requires user's full edit)

  • Philosophy (*requires user's full edit)

  • Treatment Approaches (*requires user's full edit)

  • Contact Information (*requires user's minor edit)

• Services

  • Hours of Operation (*requires user's minor edit)

  • Observance of Holidays (*requires user's minor edit)

  • Provider Roles (*requires user's full edit)

  • Service Settings & Session Times (*requires user's full edit)

  • Service Stages (*sample descriptions included, requires user's minor edit)

• Scheduling & Attendance

  • Scheduling (*sample descriptions included)

  • Cancellation Policy (*sample descriptions included)

  • Staff Cancellation (*sample descriptions included)

  • Family Vacation/ Extended Absences (*sample descriptions included)

  • Late Arrivals (*sample descriptions included)

  • Late Pick-ups (*sample descriptions included)

  • Inclement Weather Policy (*sample descriptions included)

• Health & Safety Policies

  • Sickness Policy (*sample descriptions included)

  • Health and Immunizations (*sample descriptions included)

  • Medications & Emergency Medications (*sample descriptions included)

  • Emergency Medical Procedures (*sample descriptions included)

  • Accident and Incident Reports (*sample descriptions included)

  • Firearm Safety (*sample descriptions included)

  • Guardian Presence (*sample descriptions included)

  • Transportation of Client (*sample descriptions included)

• General Policies

  • Behavior Management (*sample descriptions included)

  • Privacy and Confidentiality (*sample descriptions included)

  • Electronic Communication (*sample descriptions included)

  • Mandated Reporter (*sample descriptions included)

  • Code of Conduct (*sample descriptions included)

  • Gift Giving (*sample descriptions included)

  • Social Media (*sample descriptions included)

  • Professional Relationships (*sample descriptions included)

  • Recording of Staff and Clients (*sample descriptions included)

  • Discharge and/or Termination of Services (*sample descriptions included)

  • Observation of Therapy Sessions (*sample descriptions included)

  • Practicum Student (*sample descriptions included)

  • Staff Training (*sample descriptions included)

  • Grievance Policy (*sample descriptions included)

• Insurance & Billing

  • Insurance Verification and Billing (*sample descriptions included)

  • Payment and Late Payment (*sample descriptions included)

• Statement of Understand (guardian's signature page to confirm receipt and undersanding of the handbook)